Last updated: August 25, 2025

1. Introduction and Agreement to Terms
These Terms and Conditions ("Terms") govern your use of the https://loveorbit.ru website (the "Site") and all purchases made through our online platform. By accessing, browsing, or making a purchase on our Site, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you must immediately cease using our Site and services. These Terms constitute a legally binding agreement between you (the "User" or "Customer") and Love Orbit.
We reserve the right to modify these Terms at any time without prior notice. Changes become effective immediately upon posting on the Site. Your continued use of the Site following the posting of changes constitutes your acceptance of such changes. We recommend that you review these Terms periodically to stay informed of any updates 10. The date of the most recent revision will be indicated at the top of this document.

2. User Account and Registration
2.1 Account Creation
To access certain features and make purchases on our Site, you may be required to create a user account. During registration, you agree to provide accurate, current, and complete information about yourself as prompted by the registration form. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
2.2 Account Security
You must immediately notify us of any unauthorized use of your account or any other security breaches. We reserve the right to refuse service, terminate accounts, or remove/edit content at our sole discretion if any information provided during registration proves to be inaccurate, false, or misleading 10.
2.3 Account Termination
You may terminate your account at any time by contacting our customer service. We reserve the right to suspend or terminate your account if we determine that you have violated these Terms or applicable laws.

3. Products and Pricing
3.1 Product Information
We make every effort to accurately display the attributes of our products, including colors, specifications, and descriptions. However, as many of our products are handcrafted by artisans, we cannot guarantee an exact match to product images or descriptions 1. Product photos are provided for representation purposes only.
3.2 Pricing Information
All prices are shown in Russian Rubles (RUB) and include Value Added Tax (VAT) where applicable. We reserve the right to change prices at any time without prior notice. Despite our best efforts, occasional pricing errors may occur. If we discover an error in the price of a product you have ordered, we will inform you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it 1.
3.3 Product Availability
All orders are subject to availability. We reserve the right to limit sales, including the right to refuse sales, and to discontinue any product at any time without notice 1.

4. Order Process
4.1 Order Placement
By placing an order through our Site, you make an offer to purchase the selected products under these Terms. The retail sale and purchase agreement is considered concluded from the moment we issue a sales receipt or other document confirming payment, or from the moment we receive your message expressing intention to conclude the agreement 9.
4.2 Order Confirmation
After placing an order, you will receive an email confirmation acknowledging receipt of your order. This email represents an acceptance of your order and constitutes formation of the contract between you and Love Orbit.
4.3 Payment Methods
We accept various payment methods including credit cards, electronic bank transfers, and other payment systems available in the Russian Federation. All payments are processed through secure encrypted channels to protect your financial information.
Table: Accepted Payment Methods

5. Delivery and Shipping
5.1 Shipping Methods
We ship products through reliable courier services and postal partners. Shipping options and costs will be presented during the checkout process. The risk of loss and damage to products passes to you upon delivery to the specified address 9.
5.2 Shipping Timeframes
We strive to process and ship orders promptly. All shipping times are estimates only and begin from the time your order is processed, not from the date of order placement. We are not responsible for delays caused by carriers or unforeseen circumstances beyond our control 1.
5.3 Delivery Address
You must provide a complete and accurate delivery address. If you are unavailable to receive delivery, goods may be delivered to any person present at the address who can provide information about the order 9.

6. Returns and Refunds
6.1 Right of Return
You have the right to return goods of proper quality within 14 days of delivery if the product does not suit you in form, dimensions, style, color, size, or configuration. If we fail to provide information about the return procedure at the time of delivery, this period extends to three months 9.
6.2 Conditions for Return
To be eligible for return, products must be:

• Unused and in the same condition as received
• In the original packaging with all tags attached
• Accompanied by proof of purchase (receipt or other documentation)

6.3 Non-Returnable Items
The following items cannot be returned unless they are defective:

• Personalized or custom-made products
• Perishable goods
• Hygiene products (e.g., cosmetics, toiletries)
• Underwear and swimwear
• Digital products 58

6.4 Return Process
To initiate a return, please contact our customer service to obtain a return authorization. Return shipping costs are the responsibility of the customer unless the return is due to our error or defective products. Upon receipt and inspection of returned items, we will process your refund within 10 days 9.
6.5 Refund Methods
Refunds will be issued to the original payment method used for purchase. If payment was made by bank transfer, you will need to provide bank account details for the refund. Processing times may vary depending on your financial institution.

7. Consumer Rights and Protection
Key rights include:

• The right to receive complete and accurate information about products
• The right to safe and quality products
• The right to return goods of proper quality within established timeframes
• The right to repair, replacement, or refund for defective goods
• The right to compensation for losses caused by defective goods

If goods are found to be defective, you have the right to request repair, replacement, price reduction, or refund at your discretion. We will respond to all legitimate consumer claims.

8. Intellectual Property Rights
8.1 Ownership of Content
All content on this Site, including text, graphics, logos, images, audio clips, digital downloads, and software, is the property of Love Orbit or our content suppliers and is protected by laws.
8.2 Limited License
You are granted a limited, revocable license to access and make personal use of the Site. This license does not include:

• Any resale or commercial use of the Site or its contents
• Collection and use of any product listings or descriptions
• Derivative use of the Site or its contents
• Use of data mining, robots, or similar data gathering tools
• Downloading or copying account information for the benefit of another merchant 1

8.3 Trademarks
All trademarks, logos, and service marks displayed on the Site are registered and unregistered trademarks of Love Orbit or third parties. Nothing contained on the Site should be construed as granting any license or right to use any trademark without our prior written permission 1.

9. User Conduct and Prohibited Activities
When using our Site, you agree not to:

• Violate any applicable laws or regulations
• Infringe upon the rights of others, including intellectual property rights
• Post or transmit any malicious, obscene, discriminatory, or offensive content
• Use the Site for any fraudulent or unlawful purpose
• Interfere with or disrupt the Site or servers connected to the Site
• Attempt to gain unauthorized access to any part of the Site or other accounts
• Use any automated means to access the Site or collect content 10

We reserve the right to cooperate fully with law enforcement authorities and to comply with any court order requiring us to disclose the identity of anyone posting materials in violation of these Terms 10.

10. Limitation of Liability
To the fullest extent permitted by law, Love Orbit shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages resulting from:

• Your use or inability to use the Site
• The cost of procurement of substitute goods and services
• Unauthorized access to or alteration of your transmissions or data
• Any other matter relating to the Site and our products

Our total liability to you for any claim arising out of or relating to these Terms or your use of the Site shall not exceed the greater of $100 USD or the amount you paid us in the six months preceding the event giving rise to the claim 1.
The Site is provided on an "as is" and "as available" basis without any representations or warranties of any kind, express or implied. We do not guarantee uninterrupted or error-free operation of the Site 110.

11. Dispute Resolution and Governing Law
11.1 Governing Law
These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the Russian Federation, without regard to its conflict of law provisions 10.
11.2 Dispute Resolution
In the event of any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, we strongly encourage you to first contact us directly to seek a resolution through our customer service department.
If informal resolution attempts fail, you may submit complaints to the Federal Service for Surveillance on Consumer Rights Protection and Human Wellbeing (Rospotrebnadzor), the government agency responsible for consumer protection in Russia 9.
11.3 Judicial Proceedings
Any judicial proceedings relating to these Terms or your use of the Site shall be submitted to the exclusive jurisdiction of the courts of the Russian Federation 10.
12. Changes to Terms and Conditions
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on the Site. Your continued use of the Site following the posting of changes constitutes your acceptance of such changes. We will make reasonable efforts to notify users of material changes to these Terms through prominent notices on our Site or via email 10.
13. Contact Information
For questions about these Terms and Conditions or to submit any legal notices, please contact us at:
https://loveorbit.ru
Email: loveorbitapp@gmail.com
Table: Consumer Protection Resources

14. Final Provisions
These Terms constitute the entire agreement between you and Love Orbit regarding your use of the Site and supersede all prior agreements. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
These Terms are available in Russian and English. In case of any discrepancy between the two versions, the Russian version shall prevail 10.
Last Updated: August 25, 2025